FAQ
General Questions
Q: Where is La Guadalupana Flowers & Gifts located?
A: We are located at 5118 Canal St, Houston, TX 77011.
Q: What are your business hours?
A: We are open Monday to Saturday, 9:00 AM to 7:00 PM. We are closed on Sundays, except Valentine's Day and Mother's Day weekends. Holiday hours are below.
Q: What are your holiday hours?
A:
- Thanksgiving Day: closed.
- Christmas Eve: 9:00 AM to 3:00 PM.
- Christmas Day: closed.
- New Year's Eve: 9:00 AM to 3:00 PM.
- New Year's Day: 9:00 AM to 3:00 PM.
- Valentine's Day weekend and Mother's Day weekend: open 24 hours, from Saturday 9:00 AM through Sunday midnight.
Q: How can I contact you?
A: You can reach us by email at info@lgpflowers.com or call/text 832-779-1553.
Ordering and Delivery
Q: How do I place an order?
A: You can place an order directly through our website, by phone, or by visiting our store at 5118 Canal St, Houston, TX 77011.
Q: What areas do you deliver to?
A: We deliver up to about 32 miles from our shop at 5118 Canal St. Delivery costs $15 to $45, based on distance. Delivery orders have a $45 minimum. Not sure if we deliver to your address? Call or text 832-779-1553 and we'll confirm right away.
Q: Do you ship flowers?
A: No. We don't ship flowers. We deliver locally, up to about 32 miles from our Canal St shop, and offer pickup at the shop.
Q: Can I schedule a delivery for a specific date and time?
A: Yes. In your cart, choose delivery or pickup, then a date and a 2-hour time window. Order by 2:00 PM for same-day delivery in Houston. If today doesn't show in your cart, or it's after 2:00 PM, call or text 832-779-1553 and we'll check what we can still do today.
Q: Can I pick up my order?
A: Yes. Pickup is at 5118 Canal St, Houston, TX 77011. Choose Pick Up in your cart, then a date and a 2-hour pickup window. Our entrance has steps. Call or text 832-779-1553 when you arrive and we'll bring your order out to you.
Q: What happens if the recipient is not available at the time of delivery?
A: If the recipient is not available, we will leave the flowers in a safe place and notify the recipient. If we are unable to leave the flowers safely, we will contact you to reschedule the delivery.
Q: Do you deliver to funeral homes and churches?
A: Yes. We deliver sympathy and funeral flowers to funeral homes, churches and homes across our Houston delivery area. Call or text 832-779-1553 with the funeral home, the service date and time, and your card or ribbon message.
Q: Can you add a ribbon with a name or message?
A: Yes. Call or text 832-779-1553 with the exact wording.
Q: Do you make ramos buchón?
A: Yes. Our ramos buchón range from 25 to 400 roses. Buchones of 200 roses or more need 24 hours' notice. Call or text 832-779-1553 to order a custom size.
Q: Do you do wedding and quinceañera flowers?
A: Yes. See our wedding and quinceañera flowers page, or call or text 832-779-1553 to book a consultation.
Payment and Refunds
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and cash for in-store purchases.
Q: Can I cancel or change my order?
A: Standard orders can be canceled for a full refund up to 24 hours before the scheduled delivery or pickup date. Same-day and next-day orders can be canceled only if production has not yet begun. Please call us as soon as possible at 832-779-1553.
Q: What is your refund policy?
A: If something isn't right, contact us within 24 hours of delivery with your order number and clear photos. We will work with you to resolve the issue — see our full refund policy for details.
Care Instructions
Q: How do I care for my fresh flowers?
A: Here are some tips to keep your flowers fresh:
- Trim the stems at a 45-degree angle before placing them in water.
- Use a clean vase and fill it with fresh, room-temperature water.
- Add the provided flower food to the water.
- Change the water and trim the stems every two days.
- Keep the flowers away from direct sunlight, heat, and drafts.
Q: How do I care for my potted plants?
A: Here are some general care tips for potted plants:
- Place the plant in an area with appropriate light (check the plant's specific light requirements).
- Water the plant when the top inch of soil feels dry.
- Avoid overwatering and ensure the pot has good drainage.
- Fertilize the plant according to its needs, typically every 4-6 weeks during the growing season.
Q: Can I get advice on specific flowers or plants?
A: Absolutely! Our knowledgeable staff is here to help. Feel free to contact us with any questions about the care and maintenance of your flowers or plants.