FAQ
General Questions
Q: Where is La Guadalupana Florist and Gifts located?
A: We are located at 5118 Canal St, Houston, TX 77011.
Q: What are your business hours?
A: We are open from Monday to Saturday, 9:00 AM to 7:00 PM. We are closed on Sundays.
Q: How can I contact you?
A: You can reach us by email at info@lgpflowers.com or call/text 832-779-1553
Ordering and Delivery
Q: How do I place an order?
A: You can place an order directly through our website, by phone, or by visiting our store at 5118 Canal St, Houston, TX 77011.
Q: What areas do you deliver to?
A: We deliver within a 40-minute radius of our location at 5118 Canal St, Houston, TX 77011.
Q: Can I schedule a delivery for a specific date and time?
A: Yes, you can schedule deliveries in advance for same day delivery with orders before placed before 3pm in Houston Tx. During the checkout process, you will have the option to select your preferred delivery date and time.
Q: What happens if the recipient is not available at the time of delivery?
A: If the recipient is not available, we will leave the flowers in a safe place and notify the recipient. If we are unable to leave the flowers safely, we will contact you to reschedule the delivery.
Payment and Refunds
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and cash for in-store purchases.
Q: Can I cancel or change my order?
A: Yes, you can cancel or change your order up to 12 hours before the scheduled delivery time. Please contact us as soon as possible to make any changes.
Q: What is your refund policy?
A: If you are not satisfied with your order, please contact us within 24 hours of delivery. We will work with you to resolve the issue and offer a replacement or refund if necessary.
Care Instructions
Q: How do I care for my fresh flowers?
A: Here are some tips to keep your flowers fresh:
- Trim the stems at a 45-degree angle before placing them in water.
- Use a clean vase and fill it with fresh, room-temperature water.
- Add the provided flower food to the water.
- Change the water and trim the stems every two days.
- Keep the flowers away from direct sunlight, heat, and drafts.
Q: How do I care for my potted plants?
A: Here are some general care tips for potted plants:
- Place the plant in an area with appropriate light (check the plant's specific light requirements).
- Water the plant when the top inch of soil feels dry.
- Avoid overwatering and ensure the pot has good drainage.
- Fertilize the plant according to its needs, typically every 4-6 weeks during the growing season.
Q: Can I get advice on specific flowers or plants?
A: Absolutely! Our knowledgeable staff is here to help. Feel free to contact us with any questions about the care and maintenance of your flowers or plants.